Privacy Policy

Thanks for visiting Nuvio! Please take a moment to read our Privacy Policy before continuing to use our website.
This Privacy Policy describes our policies and procedures on the collection, use, disclosure, and sharing of your personal information when you use this website.
By using our website, you agree and understand that the information and material contained in this website implies and constitutes your consent to the terms and conditions mentioned below.

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SECTION 1 – COLLECTION OF PERSONAL INFORMATION

Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked mandatory, you may not be able to access certain Services or we may be unable to fully respond to your inquiry.

Information we collect directly. We collect information that you provide to us, such as:

• when you provide contact information, and send other personal information to us;

• when you complete or submit a form through trynuvio.com, for example, "Contact Us" or “More Information” forms;

• when you submit orders or requests, or register for or use trynuvio.com

The personal information we may ask:

• Name

• Email

• Shipping Address

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SECTION 2 – HOW WE USE YOUR PERSONAL INFORMATION

While the purposes for which we may process personal information will vary depending upon the circumstances, in general we use personal information for the purposes set forth below. Where GDPR or other relevant laws apply, we have set forth the legal bases for such processing in parenthesis:

• Providing support and services: including, for example, to provide products and services you request (and send related information), operate trynuvio.com; to communicate with you about your access to and use of our services; to respond to your inquiries; to provide troubleshooting, fulfill your requests and provide technical support; and for other customer service and support purposes.

• Purchase and delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

• Analyzing and improving our business: including to better understand how users access and use trynuvio.com, to evaluate and improve our services and business operations, and to develop new features, offerings, and services; to conduct surveys and customer satisfaction evaluations; and for other research and analytical purposes.

• Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties.

• Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such as warrants, subpoenas, court orders, and regulatory or law enforcement requests.

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SECTION 3 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose the personal information that we collect about you as set forth below or as otherwise described at the time of collection or sharing.

• Service providers: We may disclose personal information with third-party service providers who use this information to perform services for us, such as hosting providers, auditors, advisors, consultants, and customer service and support providers.

• Third Parties: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending email and postal mail, removing repetitive data, analyzing usage, providing marketing support, processing payments, transmitting content, and providing customer service. These providers may access personal information as needed to perform their functions, but may not use it for other purposes.

• Business transfers: We may disclose or transfer personal information as part of any actual or contemplated merger, sale, asset transfer, acquisition, financing, restructuring, bankruptcy or similar event, including related due diligence.

• Legally required: We may disclose personal information if required by law (e.g., to law enforcement, courts, or regulators).

• Protect our rights: We may disclose personal information to protect the rights, safety, or property of Nuvio, our users, or others.

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SECTION 4 – HOW WE PROTECT YOUR INFORMATION

Our security measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by a breach of such firewalls and secure server software. By using our service, you acknowledge that you understand and agree to assume these risks.

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SECTION 5 – COOKIES

Cookies are small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites, such as time spent on the websites, pages visited, language preferences, and other anonymous traffic data. You can control cookie usage via your browser settings.

We may use the following types of cookies:

• Security: To secure access to your account.

• Preference: To store language and other preferences.

• Analytics: To track usage patterns and identify popular content or issues.

• Features: To test and improve new features.

• Advertising: To show non-identifiable targeted ads.

If you disable cookies, we may still use previously collected data but will stop collecting new information via those cookies.

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SECTION 6 – LOG FILES

Most browsers collect information like IP address, device type, screen resolution, OS version, and browser version. This is automatically gathered and stored in log files.

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SECTION 7 – THIRD PARTY ANALYTICS TOOLS

We use tools like Google Analytics that use cookies and similar technologies to track user activity, collect device/location data, and report trends.

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SECTION 8 – DO-NOT-TRACK SIGNALS

Please note that our website does not recognize or respond to Do-Not-Track signals from browsers.

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SECTION 9 – SECURITY

We use technical, administrative, and physical safeguards to protect your data. However, no method is 100% secure. If you believe your account has been compromised, contact us immediately via our Contact Us form.

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SECTION 10 – DO NOT SELL MY DATA

Except as stated in this Privacy Policy, we do not sell, trade, rent, or share your personal data for marketing purposes without your consent.

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SECTION 11 – DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We may keep data longer to comply with legal obligations or defend legal rights.

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SECTION 12 – GDPR DATA PROTECTION RIGHTS

You have the right to:

• Access – Know how and why we process your data.

• Rectify – Correct inaccurate or incomplete data.

• Erasure – Request deletion of your data under certain conditions.

• Limit processing – Restrict how your data is used.

• Object – Opt out of data use for direct marketing.

• Portability – Receive your data in a machine-readable format.

• Withdraw consent – Opt out at any time.

We respond to GDPR-related requests within one month. To exercise your rights, please contact us at info@trynuvio.com.

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SECTION 13 – THIRD-PARTY WEBSITES

Our services may contain links to third-party websites. Once you leave our site, your activity is governed by that third party’s privacy policy. We are not responsible for their practices.

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SECTION 14 – CHANGES TO THIS POLICY

We may update this policy from time to time. If material changes are made, we may post a notice on our site, but it is your responsibility to check for updates.

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SECTION 15 – CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 info@trynuvio.com